Delivery Timeframes
We ship across Thailand using a network of trusted carriers. Estimated delivery times depend on your location and the carrier assigned to your order:
- Bangkok and Greater Bangkok: 1–3 business days
- Major provincial cities: 2–4 business days
- Remote areas and islands: 3–5 business days
Business days are Monday–Friday, excluding public holidays. Orders placed and paid before 14:00 on a business day are typically processed and handed to the carrier the same day.
Shipping Carriers
Depending on your delivery address and the weight of your order, we use one or more of the following carriers:
- Kerry Express
- Flash Express
- J&T Express
- Thailand Post (EMS)
The carrier assigned to your shipment will be shown in your order confirmation email and on your Order History page.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the total weight of your order. Free shipping may be available on qualifying orders — check the promotions banner on the homepage for current offers.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email. You can also view your real-time order status at any time from your Order History page — no tracking number needed.
Express & Same-Day Delivery
Express and same-day delivery options may be available for selected products in Bangkok. If available, these options will appear during checkout.
International Shipping
At this time, we ship within Thailand only. We do not currently offer international delivery.
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the estimated timeframe, please contact us at support@tmes.co.th or call 02-675-7498. We will coordinate with the carrier to resolve the issue as quickly as possible.