Frequently Asked Questions

Bangkok Metropolitan Area: 1–2 business days. Upcountry Thailand: 2–4 business days. Same-day delivery is available in Bangkok for orders placed before 12:00 noon on business days (additional fee applies).

Shipping is calculated at checkout based on weight and destination. Orders of ฿5,000 or more qualify for free standard shipping throughout Thailand. Express and same-day options are available at extra charge.

Currently, TMES Retail ships within Thailand only. For international enquiries, contact hello@tmes.co.th.

Once dispatched, you will receive a shipping confirmation email with a tracking number. You can also view shipment status under My Account → Orders.

The courier will leave a delivery notice and retry the next business day. After two failed attempts, the parcel is held at the nearest depot. Contact us or the carrier with your tracking number to reschedule.

Most items may be returned within 7 calendar days of receipt, provided the item is unused, in its original condition, with all accessories and original packaging. See our Terms of Service for eligible and non-eligible items.

Email returns@tmes.co.th or call 02-6757498 within the 7-day window with your order number and reason. For defective or incorrect items, we send a pre-paid return label.

Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method. Card refunds may take an additional 3–5 business days depending on your bank.

Yes — contact us within the 7-day window, return the original item (unused), and place a new order. If the exchange is due to a defect, return shipping is covered by us.

Contact us within 48 hours of delivery with your order number and photos. We will arrange a free replacement or full refund.

• Credit & debit cards: Visa, Mastercard, JCB, American Express
• PromptPay
• Internet banking (major Thai banks)
• 0% instalment plans up to 10 months: KBank, SCB, KTC, and other participating banks

Yes. All transactions are processed through PCI-DSS compliant gateways and encrypted with TLS. We never store your full card number.

Yes — 0% interest instalments for 3, 6, and 10 months through KBank, SCB, KTC, and participating banks. Minimum purchase amounts and eligible card tiers vary by promotion — check the product page for current offers.

Wait up to 15 minutes and check your spam folder. If you still haven't received a confirmation, contact hello@tmes.co.th with your payment reference. We will investigate and either process the order or issue a full refund.

Orders can be modified or cancelled within 1 hour of placing, before they enter fulfilment. Contact us immediately at hello@tmes.co.th or 02-6757498. Once packed or shipped, returns apply.

No — guest checkout is available. Creating a free account lets you track orders, save addresses, view order history, and access member-exclusive promotions and tier benefits.

Yes, but only before dispatch. Contact us immediately with your order number and new address. Once handed to the courier, address changes are subject to the carrier's policies and may incur additional fees.

All new Apple products from TMES Retail include Apple's One Year Limited Warranty against manufacturing defects, plus 90 days of complimentary telephone support. Coverage can be extended with AppleCare+.

For Apple products, warranty service is available through Apple Support, the Apple Store, or an Apple Authorised Service Provider. You will need your device's serial number and proof of purchase.

Apple's standard warranty does not cover accidental damage (drops, liquid). AppleCare+ includes accidental damage protection — up to two incidents per 12 months, subject to a service fee of ฿900 for screen damage or ฿2,900 for other damage.

Yes — AppleCare+ can be added within 60 days of purchase, subject to a device inspection. Contact us or visit any Apple Authorised Reseller.

TMES Retail has four tiers based on cumulative spend:

• Silver (฿0+): welcome discount, early access to promotions
• Gold (฿15,000+): priority support, birthday voucher, exclusive member pricing
• Platinum (฿50,000+): free express shipping, dedicated account manager
• Diamond (฿150,000+): all Platinum benefits + VIP event invitations + annual gift

Click Login → Forgot Password, enter your registered email, and we will send a reset link valid for 24 hours.

Email privacy@tmes.co.th. We will process your request within 30 days. Order and tax records required for legal compliance are retained for up to 5 years per Thai law.

Enter your code in the Discount Code field on the cart or checkout page and click Apply. One code per order; codes cannot be combined with other promotions unless stated.

Yes — TMES Retail Gift Cards are available in ฿500, ฿1,000, ฿2,000, and ฿5,000. Purchase online and redeem at checkout. Valid for 12 months from purchase; non-refundable.

Check that the code: (1) has not expired, (2) meets any minimum spend, (3) applies to the items in your cart, and (4) has not already been used. If the issue continues, contact hello@tmes.co.th.